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Orders and Returns | O'Neil of Dublin Orders and Returns – O'Neil of Dublin

Orders and Returns


In the event you are not entirely happy with your online purchase, O'Neil of Dublin Online offer two hassle free returning options. A refund can be obtained on any unused items returned within 14 days* of receipt or an exchange can be obtained within 28 days of receipt of purchases (provided the items are in an new and unused condition). 

Should you wish to return items purchased online you can do so by:

Returns via Post or Courier - Send your returned items to:

O'Neil of Dublin Online Division,Copper Alley,Dublin, D08 PFK4, Ireland.

Please note Paypal refund can only be issued by our Online Returns centre - you will need to return items directly to O'Neil of Dublin Online within 14 days* of receipt of order. Returns postage will be paid by the sender and will not be refunded

This does not affect your statutory rights.

When returning your online purchase/s by Post or Courier, please follow these important Returns Guidelines in order to help us process your refund/exchange efficiently.
        1. Ensure the goods are packed in their original packaging.
        2. Complete the returns form enclosed with your order delivery and enclose with your items. Alternatively, include the following details with your return:
        Customer Name; Order Number; Returning items Description; Reason for Return.
        3. Return to:

O'Neil of Dublin Online Division,Copper Alley,Dublin, D08 PFK4, Ireland. 

by post or by courier. Please note all returns are your responsibility until the reach us. We recommend you use a postal service that insures you for the value of the goods you are returning.

All you will need then is to relax and your refund will be issued once the return has been received by us. Please allow up to 14 days for your account to be credited. Please note that the original & return delivery charges will not be refunded

Where an item is faulty, damaged or incorrect, we will refund you the original delivery charge in addition to the returns delivery charge. Where you only return part of your order, we will refund the cost of the products only but not your delivery charge. Please retain proof of postage. Please note any packages damages must be notified to the returns team at O'Neil of Dublin within 24 hours of receipt. This can be done by email at customerservice@oneilofdublin.com

The above policy does not affect your statutory rights.